It's 11:47 PM in Dubai.Your clinic is closed.Rafeeq isn't.
Rafeeq is the Arabic-first AI front desk that lives on your WhatsApp. It answers every message in the customer's own dialect, qualifies the lead, books the appointment and follows up — while you sleep.
- Gulf Arabic · English · Arabizi
- Runs on your WhatsApp number
- Live in 48 hours
Built for businesses that live on WhatsApp
- Clinics
- Aesthetic centers
- Salons & spas
- Car rentals
- Real estate
- Restaurants
- Dental
- Gyms
The problem
In the Gulf, business happens on WhatsApp — and it doesn't stop at 6 PM.
Customers message when it suits them: after dinner, after Taraweeh, on a Friday afternoon. The questions are always the same — price, availability, location — and the lead goes to whoever replies first.
A message left unanswered at 11 PM isn't just a message. It's a booking at the clinic down the road.
- Arabic speakers
- 400M+Arabic speakers
- GCC countries
- 6GCC countries
- Always answering
- 24/7Always answering
- to the first reply
- Secondsto the first reply
- Open hours
- After hours — answered by Rafeeq
Dialect mirroring
It speaks the way your customers text.
Not textbook Arabic. Rafeeq mirrors each customer's dialect, script and tone — Emirati, Saudi, Kuwaiti, Qatari, Syrian, Egyptian, English, Arabizi, or all of them in one sentence.
What Rafeeq picked up
«شو» and «حق» → answered with «تبدا», «تبون» and «باجر».
مرحبا، شو الأسعار عندكم حق الليزر؟ — هلا والله! 🌿 جلسة الليزر عندنا تبدا من ٤٥٠ درهم، وباكج الست جلسات عليه خصم. تبون أحجز لكم جلسة تجريبية باجر؟
Gender-aware Arabic
Arabic changes with who you're talking to. Rafeeq stays neutral until it knows, then addresses her and him correctly — every time.
How it works
From hello to booked — without anyone lifting a finger.
Rafeeq handles the whole front-desk conversation, then hands your team a clean, qualified booking.
- 01
Answers
Every message within seconds, day or night — in the customer's language, with your real prices and policies.
- 02
Qualifies
Asks what your best receptionist would ask, then scores the lead so your team knows who's serious.
- 03
Books
Offers real open slots as WhatsApp buttons. One tap, and it's in your calendar.
- 04
Follows up
Reminders, no-show nudges and review requests — timed inside WhatsApp's 24-hour window.
Industries
Trained on how your business actually sells.
Every vertical has its own questions. Rafeeq arrives already knowing them — then learns your services, prices and tone.
What Rafeeq qualifies
Clinic
- Treatment of interest and urgency
- New or returning patient
- Preferred doctor, day and time
- Insurance or self-pay
- Red-flag symptoms → straight to a human
Hi, عندي ألم في ضرسي من أمس، تقدرون تشوفوني اليوم؟ — سلامتك ما تشوف شر 🙏 عندنا موعد اليوم ٨:١٥ مساءً مع د. ليلى. في انتفاخ أو حرارة؟ — لا، بس ألم — تمام، ثبّتنا الموعد ✅ إذا زاد الألم أو صار انتفاخ كلّمنا فوراً وبيتواصل معك الطبيب المناوب.
The dashboard
Every conversation, lead and booking — in one calm place.
Watch Rafeeq work in real time, jump into any chat with one tap, and see exactly what happened while you were closed.
- Revenue booked after hours
- AED 11,600this week
- Median reply time
- 8s24/7
- Leads qualified
- 31this week
- Noura A.23:48تم ✅ الخميس ٧:٠٠ مBooked
- Khalid M.01:07International licence 👍Qualified
- Mariam S.22:15ممكن أكلم الدكتورة؟Needs you
- James R.23:59Tomorrow 6:30 worksViewing
Built for the Gulf
Every detail, made for how the Gulf does business.
Dialect mirroring
Replies in the dialect, script and tone the customer chose — including Arabizi and code-switching.
Gender-aware Arabic
Neutral until it knows, then حيّاكِ or حيّاكَ — never awkward.
Native WhatsApp buttons & lists
Slots, services and branches as tappable buttons. Less typing, more booking.
Human handoff in one tap
Your team takes over any chat instantly — with the full context.
24-hour-window compliant
Follow-ups and reminders timed inside WhatsApp's window, approved templates outside it.
Reads the photos customers send
A licence, a price-list screenshot, the look they want — understood.
Ramadan & Friday aware
Knows Ramadan timings, Friday prayer and holidays — never offers a slot you're closed.
Runs on your own server
Deploy on your infrastructure. Your customers' data stays with you.
Bilingual dashboard
Arabic and English, fully right-to-left, for owners and front-desk teams.
- Claude · Anthropic
Powered by Claude
Built on Claude by Anthropic for careful, natural, on-brand replies — with guardrails your team controls.
Pricing
Done for you. Live in 48 hours.
We set up your services, prices, calendar and WhatsApp number, test it with your team, then switch it on. You approve every word.
The first 10 businesses get setup free and their monthly price locked for as long as they stay.
Claim a founding spotEssentials
For a single location getting started.
AED1,500/ month- 1 WhatsApp number
- Up to 1,000 conversations / month
- Booking + follow-ups
- Bilingual dashboard & live inbox
- Human handoff
- Most popular
Growth
For busy businesses and multiple branches.
AED2,500/ month- Everything in Essentials
- Up to 3,000 conversations / month
- Multi-branch routing
- Reminders & review requests
- Priority support
Enterprise
For groups with several brands or numbers.
Custom- Multiple numbers & brands
- Integrations — CRM, clinic system
- SLA & dedicated success manager
- On-premise deployment
One-time setup AED 2,500 — waived for founding clients.
Prices in AED, excluding VAT.
FAQ
Questions, answered.
Yes. Rafeeq mirrors each customer's dialect — Emirati, Saudi, Kuwaiti, Qatari, Bahraini, Omani — as well as Syrian and wider Levantine, Egyptian, English and Arabizi. During setup we tune it on your own FAQs, services and tone of voice.
Never miss the 11 PM lead again.
Book a 15-minute demo on WhatsApp — and hear Rafeeq answer you in your own dialect.